Customer Charter

We are totally committed to the delivery of high quality services for our members and partners.

Our Promise To You

Dorset Chamber is totally committed to the delivery of high quality services for our members and partners.

Access

Our offices are available from 9.00am to 5.00pm Monday to Friday. At all other times there is an answer phone service and we will respond in the morning of the next working day. Support can be available earlier or later by pre-arrangement. Information on our services is also available here.

Over holiday periods any changes to opening days/hours are published here on our website.

Service

We are committed to providing you with high quality services and monitoring and improving the range and quality of services available to you. If you have a suggestion for a new service then please do bring this to our attention.

We are driven by your needs and issues and any actions we agree with you will be followed through by us or we may signpost you to the most appropriate services to meet your business needs.

In the interests of continually improving our service to you we welcome your feedback. We hope you never have cause for complaint, but should you ever feel we have not delivered what we agreed with you then please raise the issue with your main contact at DCCI so that we can resolve the issue as quickly as possible. All complaints will be thoroughly investigated and we will respond to you accordingly.

If you are still not satisfied with the outcome please write to Ian Girling, Chief Executive, who will respond to you within 5 working days.

Supporting us

We ask that you treat the Dorset Chamber team with politeness and respect at all times. If you have been pleased with the service you have received from a member of our team we would encourage you to let us know about it.

Members are asked to pay their invoices for membership and or services in a timely manner.

Please advise us of any change to your contact details or business activity as soon as they occur.

Member Benefits

  • We enable our members to raise their profile, build contacts and improve the bottom line
  • We can offer unique business support through our services
  • Our services include business advice and our International Trade Department advice
  • We offer Business Foundations and Training Tuesday workshops, aiming to develop skills in essential areas
  • Events are valuable for making new contacts and also building a great support network
  • We provide the opportunity to network across the country and beyond

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