Dorset’s largest family run Contact Centre have recently embraced impressive business growth over the last 12 months.
Operational 24/7 365 days a year, supporting calls for over 1 million vehicles in the Automotive industry they provide fully outsourced, fully managed solutions for driver support, fleet administration and connected car, keeping vehicles and drivers on the road for longer.
The extension of their portfolio of online solutions has allowed them to keep up with the increasingly prominent needs of Mobility as a Service and Connected Car in the industry.
The Group have developed many sophisticated and intelligent products from systems that enable dealerships, leasing companies, manufacturer and fleet management organisations to take back control to apps that revolutionise business mobility and digitise driver support.
Many of the Group’s clients have decided to take advantage of the new service offerings because of the ever-increasing industry and contact centre managed service demands. There has been increasing uptake in services such as Service Booking, Out of Hours and Surveys.
As well as this the Group are currently tendering for contracts with several new customers for Service Booking, Out of Hours and MOT Management.
The increase in work volume and demands has since allowed the Group to grow significantly to over 130 staff. Across the business they have seen a number of new appointments with new Web Developers, a Sales and Marketing team, Finance & HR support, a new Data Admin Team and a strong new army of Contact Centre Agents.
As far as the Group are concerned the only way is up.
John Mason, Managing Director and Owner says:
“We are building for the next chapter, securing the future of the business, building upon a team that can help the business grow even more long term and injecting confidence in our customers that no matter what happens we are ready.”
This also comes across in their “We do” philosophy of working together to deliver the best results and exceed customer’s expectations, which is imprinted on all those that work there. They have a reputation for delivery and aim to continue delivering and growing in the national Fleet market as well as begin to build for the next chapter in the local Dorset business community too.
For more information call 01202 628 282 or visit the website here.
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