Hendy Group’s service centres have re-opened across the south coast including those in Dorset.
The motor group has now opened all of its aftersales departments after initially keeping four sites open for essential maintenance to key worker vehicles.
Hendy has introduced a number of changes to its service centres to ensure all they are in line with Government guidelines. Customers will be given a timeslot in which to come in for their service to reduce the number of people in waiting areas, and all aftersales departments and waiting areas will feature clear signage to indicate two metre distances as well as hand sanitising stations to ensure the safety of customers and colleagues.
Where possible, all paperwork will be digital to avoid unnecessary physical contact and all payments are requested to be by card rather than cash. Vehicle collection and delivery will be unavailable until further notice.
Hendy has seen high demand from customers throughout the strict lockdown period. Group service director Pete Walker said: “We have worked hard to ensure the dealerships are in keeping with the Government guidelines on social distancing and we have been thorough in our approach bringing in all the necessary changes.”
All customer vehicles will be thoroughly sanitised before collection using KleenAir Bio Steri-7, an effective product that keeps surfaces protected for up to seven days following application.
Pete added: “We have seen an incredibly high volume of enquiries from customers through our digital channels while our physical dealerships were closed. We’re looking forward to welcoming customers back through our doors and continuing to deliver a premium experience in person.”
To find out more about what to expect at the Hendy service centres, and a list of FAQs, please see HERE.