Residents give Dorset care home top marks

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Residents and families at a Dorset care home have given it an extremely rare ‘perfect score’ on a national public review site.

Bourne View in Poole is one of only four homes among 18,000 in the UK to achieve the maximum rating on Carehome.co.uk.

While 46 homes are rated ‘ten out of ten’ on the independent site, only Bourne View and three smaller homes elsewhere in the country have perfect scores across all criteria.

It means that each reviewer has rated 12 different factors at the highest possible level and no score has needed to be ‘rounded up’ to arrive at the overall rating.

“It’s almost impossible to get a perfect score,” said Sohail Daniel, Home Manager at the Colten Care home which opened in March 2019. “Naturally, we’re absolutely thrilled.”

To achieve a Carehome.co.uk rating, homes must first have a critical mass of reviews and are then scored up to a maximum of five stars across 12 quality factors.

These reflect the overall standard of the home, its staff, management, rooms, facilities, food and drink, the care and support it provides, its cleanliness, the extent to which people are treated with dignity, the activities on offer, how safe and secure people feel, and the value for money it demonstrates.

On all these factors, Bourne View has scored the maximum five points from all its 16 reviewers so far. All said they were ‘extremely likely’ to recommend the home to others.

Resident Ena Potter wrote: “From the first day I arrived at Bourne View I was treated with dignity and respect by all members of the staff. They have cared for my every need and have been so considerate and helpful.”

Among the relatives’ comments, Wendy Gardner said: “Excellent doesn’t even go half way to describe this wonderful home. The care my husband is receiving is exemplary with everyone, without exception, so very kind, friendly and helpful.

“Any request made is dealt with immediately and with a smile. The actual building, public rooms, suites, and so on, are divine. One couldn’t get better in a 5-star hotel. I know my husband will be cherished here for the rest of his life.”

The art deco-themed home, in Langside Avenue on the Poole-Bournemouth border, offers residential, assisted living and nursing care in a spacious, purpose-built environment reflecting the latest thinking in elderly people’s care.

Overlooking the Bourne Valley nature reserve, it features 68 en suite bedrooms and two guest suites along with a rooftop garden and Canopy Café, piano lounge, hair salon, spa and hotel-style foyer.

Room names reflect both the art deco period and nearby Dorset geography, with titles such as the Cotton Club Café, Hepburn Dining Room, Rockefeller Bistro and Sandbanks Sitting Room.